Refund policy
At Elite Customs, all apparel is made to order. Because of this, we currently offer store credit only for approved returns. Refunds are not issued back to the original payment method.
Please review the policy below before placing your order.
Return Eligibility
To qualify for a return or exchange:
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Items must be returned within 30 days of delivery
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Merchandise must be:
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Unworn
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Unwashed
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Free of odors, stains, or damage
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In original condition
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Items marked as FINAL SALE are not eligible for returns or exchanges.
Order Changes & Cancellations
Any order changes or cancellations must be requested within 24 hours of placing your order.
After production begins, we are unable to make changes.
Store Credit Policy
Approved returns will be issued as store credit only in the form of an electronic gift card sent by email.
Please note:
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Original shipping charges are non-refundable
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If your order originally qualified for free shipping, return shipping costs may be deducted from your store credit
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Store credit does not expire
Please allow 3–6 business days after your return is delivered for processing.
Shipping Disclaimer
Elite Customs is not responsible for shipping delays caused by carriers, weather, holidays, or other delivery issues outside of our control.
We cannot guarantee delivery by a specific date unless otherwise stated.
Return Shipping
Customers are responsible for return shipping costs.
For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
How To Start A Return or Exchange
To begin a return or exchange, please contact:
Please include:
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Order Number
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Full Name
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Reason for Return or Exchange
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Requested Exchange Size (if applicable)
Return Address
RETURN ADDRESS HERE
(Replace with client return address once available.)
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please email us within 5 days of delivery at:
Be sure to include:
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Your order number
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Photos of the item
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A brief description of the issue
We’ll make it right quickly.
Thank you for supporting Elite Customs.
Every piece is created specifically for your order, and we appreciate your patience and support for handmade apparel brands.